Royce Hotel & Casino adheres to the PAGCOR’s Code of Conduct for Responsible Gaming. We are also committed to direct the people with gaming problems to help services and to prevent underage gambling and unattended minors in our casino.

PROBLEM GAMBLER – an individual affected by gambling to the point of no longer having normal control or rational judgement, leading to problems in other areas of the gambler’s life.

PROBLEM GAMBLING – an urge to continuously gamble despite harmful negative consequences or a desire to stop. It is often defined by whether harm is experienced by the gambler or others, rather than by the gambler’s behaviour.

A gambling behaviour which causes disruptions in any major area of life: psychological, physical, social or vocational. The term “Problem Gambling” includes, but is not limited to, the condition known as “Pathological”, or “Compulsive” Gambling, a progressive addiction characterized by increasing preoccupation with gambling, a need to bet more money more frequently, restlessness or irritability when attempting to stop, “chasing” losses, and loss of control manifested by continuation of the gambling behaviour in spite of mounting, serious, negative consequences.

Royce Hotel & Casino provide patrons who feel that relatives or they themselves are developing a problem with gambling with the option of barring them from the gaming venue or site.

Royce Hotel & Casino will not disclose information gathered during the facilitation of an application for Exclusion to any third party, unless legally obliged to do so or with the player’s consent.

All information and data, especially the identity of excluded persons, will be treated as classified information by the designated personnel of Royce Hotel & Casino who are given access to the National Database of Restricted Persons (NDRP).


  1. SELF EXCLUSION – One can exclude themselves from any gaming establishments operated and regulated by PAGCOR. One may request for an exclusion period of 6 moths, 1 year, or 5 years. Exclusion forms may be downloaded through the PAGCOR website at
  2. FAMILY EXCLUSION – One may even exclude their family members such as spouse, child at least 18 years old, or even their parents. One may request for an exclusion period of 3 months, 6 months or 1 year. Family exclusion period for the 1st 3 months is irrevocable. Exclusion forms may be downloaded through the PAGCOR website at


Dr. Randy Misael S. Dellosa
105 Scout Rallos Street, Kamuning
Barangay Sacred Heart, Quezon City
Tel. Nos.: (02) 415-7964 / 415-6529


Pursuant to Presidential Decree No. 1869, as amended by Republic Act 9487, persons under 21 years of age or students of any school, college or university in the Philippines are not allowed to play in any gaming establishments.

Pursuant to Malacañang Memorandum Circular No. 8, the following persons are not allowed to enter, stay and/or play at the gaming establishments:

  1. Government officials and employees connected directly with the operation of the government or any of its agencies; and
  2. Members of the Philippine National Police (PNP) and Armed Forces of the Philippines (AFP).

In addition to the persons listed to have limited access under Chapter III of the Responsible Gaming Code of Practice v4.0 immediate relatives (spouses, children and parents) of government officials are not allowed to play in gaming establishments around the Philippines in accordance with the recent policy pronouncement of President Rodrigo R. Duterte.

For more information on Responsible Gaming please visit or email to